FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds online. Please give us a call – 01952 432175 if you feel you need one...
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number or bring along your smart phone and we can take the details from that.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Can I purchase a ticket in-store or on the day.
If there are spaces available you can buy on the day, but if we are full, then you cannot.
How can I get in contact with you?
The easiest way is by emailing firstname.lastname@example.org, call 01952 432175 or you can write to Bridge Farm, Buildwas Bank, Telford, TF8 7BN